Last updated: 10 February 2025
PLEASE READ THIS PRIVACY STATEMENT CAREFULLY Changing Keys respect every User privacy, and we are committed to being transparent with you about how we handle personal data. This Privacy Policy explains how Changing Keys collects, shares, and uses personal data you provide to us when you use the Changing Keys Platform or otherwise interact with us. We also offered some sections for you to learn how you can exercise your privacy rights and choices. Please read this Privacy Policy carefully before accessing our Platform and using the Changing Keys Services.
Welcome to Changing Keys website Privacy Policy. Changing Keys (“we”, “us”, or “Our”) respects the privacy rights of its users and understands the importance of protecting and handling information collected about you in accordance with both the law and best practice. This Privacy Notice has been composed for providing you with the information that you are entitled to (in case you are a private person, i.e. a data subject) according to Article 13 and Article 14 of EU General Data Protection Regulation, i.e., Regulation (EU) 2016/679 (“GDPR”) and The United Kingdom Data Protection Act 1998 (c. 29) This Privacy Policy and statement is created to explain to you how we (www.changingkeys.co.uk, or one of our other website and services) collect your data, how we process them, how we secure them, how we might share them as the service require to providing our services and how we store them. This Privacy Statements also describe what right you have as regards to your personal data, how you give your consent and how you withdraw your consent. If you are user who resides in the European Union Region, we also explain what rights you have as a data subject. 1) Introduction 2) Acceptance and Use 3) Who We Are 4) Data Protection Principles 5) Types of Data We Collect From You 6) UK and EU Cookie Law 7) Third Party-Payment Processors 8) Information Collected Through Technology 9) How We Use Your Data 10) With Whom We Share Your Data 11) Data Retention 12) EEA and Non EEA Data Subjects 13) Your Data Protection Rights 14) Our Policy towards Children 15) Legal Bases for Processing (For EEA Users): 16) Data Controller and Transfer 17) Communications 18) GDPR Statement for (EEA Users) 19) Security of Personal Information 20) Data retention and deletion 21) Terms and Conditions 22) Jurisdiction 23) Changes to our Privacy Policy 24) Contact Us
This privacy policy covers Changing Keys and its subsidiaries including (collectively, “Changing keys.co.uk,” “we” “us” or “our”). By using Changing Keys website and services, you signify acceptance to the terms of this Privacy Policy. Where your acceptance via clicking on [ACCEPT] when this policy is displayed to you on the site, is considered as your official consent to process your personal information, your consent to the collection, use, and disclosure of your personal information as described further below. We may request you to provide additional disclosures or information about the data processing practices of specific Services. These notices may supplement or clarify our privacy practices or may provide you with additional choices about how we process your data. If you do not agree with or you are not comfortable with any aspect of this Privacy Policy, you should immediately discontinue access or use of Changing Keys website and services and its related services.
Changing Keys is committed to provide high-quality removals services. Our personalized approach ensure each client receives the right removals solution for their needs in an efficient affordable way. For the best moving experience we advise you to take advantage of our expertise and combine your home removals with our additional packing solutions.
We collect, process, and use personal data (under the definitions of The United Kingdom Data Protection Act 1998 (c. 29) and the required European Union GDPR Regulation to provide our services. Personal data means any information that enables us to identify you, directly or indirectly, such as name, email, address, telephone number, any form of identification number, or one or more factors specific to you or your beneficiary’s identity. We are committed to complying with applicable data protection laws and will ensure that personal data is: • Used lawfully, fairly and in a transparent way; • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes; • Relevant to the purposes we have told you about and limited only to those purposes; • Accurate and kept up to date; • Kept only as long as necessary for the purposes we have told you about; • Kept securely.
We may collect personal information (including personally identifiable information or sensitive personal data) about you and/or your family (“Your Data”) in the following ways: • Information you give us. This is information that you and/or your family give us by filling in forms on our websites or by corresponding with us by phone, e-mail or otherwise. This includes when you use our websites or inquire about, or use, any of our immigration, moving, relocation and/or assignment services (the “Services”). The information may include your and /or your family’s name, address, e-mail address, phone number or other contact details, marital status, date of birth, occupation, role/title/area of responsibilities, financial and credit card information, personal description/preferences and photograph and other sensitive information (including as required by laws and regulations addressing insurance and related matters or as required to provide the Services). • Of course, you are not required to supply any of the information that we may request, although this might limit the “Services” we are able to offer you. While we make every effort to ensure that Your Data is accurate, complete and up to date, you can help us considerably in this by promptly notifying us if there are any changes to Your Data (please see the How to Contact Us section below). • Information we collect about you. We collect information about you to provide “Services” that you may have registered an interest in. We, our service providers and other business partners collect certain information by using automated means, such as cookies, when you interact with our advertisements, mobile applications, or visit our website pages. This information may include your IP address, browser type, operating system, the full URLs, referring URLs and information on actions taken or interaction with our digital assets.
The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011; Cookies is a small text file placed on your computer by this Website and services when you visit certain parts of the Website and services and/or when you use certain features of the Website and services. We use cookies and similar technologies for purposes such as: • Authenticating users • Remembering user preferences and settings • Determining the popularity of content • Delivering the service. • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services. Details of the cookies used by this Website and services are set out in the (Cookies policy page).
We use third-party payment processors to process payments via the Changing Keys website. For security purposes, Changing Keys does not collect or receive any sensitive payment information, such as your complete card number or authentication data. For additional Information about how your payment information is processed and stored, we advise you to review the applicable payment processor’s Privacy Policy.
While you are able to visit the Changing Keys site and remain anonymous, Changing Keys or its third party service providers may still collect non-personal information about your use of the Changing Keys materials (e.g. Your internet browser, operating system, ip address, connection speed, and the domain name of your internet service provider). Such information may be gathered by the following methods: (a) Cookies. Cookies, including local shared objects, are small pieces of information that are stored by your browser on your device’s hard drive which work by assigning to your computer a unique number that has no meaning outside of the Changing Keys site. Cookies do not generally contain any personal information. Most web browsers automatically accept cookies, but you can usually configure your browser to prevent this. Not accepting cookies may make certain features of the Changing Keys materials unavailable to you. (b) IP address. You may visit many areas of the Changing Keys site anonymously without the need to become a registered user. Even in such cases, Changing Keys may collect ip addresses automatically. An IP address is a number that is automatically assigned to your computer whenever you begin services with an internet services provider. Each time you access the Changing Keys site and each time you request one of Changing Keys’ pages, the server logs your ip address. (c) Beacons. Beacons are small pieces of data that are embedded in web pages and e-mails. Changing Keys may use these technical methods in html e-mails that Changing Keys sends to users to determine whether they have opened those e-mails and/or clicked on links in those e-mails. The information from use of these technical methods may be collected in a form that constitutes personal information. (d) Tracking content usage. If you use the Changing Keys services and you post audio visual materials including, without limitation, text, logos, artwork, graphics, pictures, advertisements, sound and other related intellectual property contained in such materials (collectively, “content”) to your site or to a third party site, Changing Keys tracks and captures non-personal information associated with user accounts and the use of content.
For purposes of the General Data Protection Regulation (GDPR), Changing Keys is the “data controller”. Your Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website and services. Specifically, Data may be used by us for the following reasons: a. to provide you and/or your family with the Services (as applicable) b. to administer, operate, facilitate and manage your and/or your family’s relationship and/or account with us, and to otherwise, including contacting you or, if applicable, your designated representative(s) by post, telephone, email etc.; c. to notify you about changes to the Services; d. to operate, evaluate and improve our business (including developing new products and services, troubleshooting, data analysis, testing and research and statistical and survey purposes); managing our communications; determining the effectiveness of and optimizing our advertising; analysing our products, services, websites, and any other digital assets; facilitating the functionality of our websites, mobile applications and any other digital assets; to ensure the content of our site is presented in the most effective manner for you and for your computer; and performing accounting, auditing, billing, reconciliation and collection activities); e. as may be required by applicable laws and regulations or requested by any relevant judicial process or governmental agency; f. To comply with industry standards and our policies. We may also use your information for marketing purposes subject to below: where you have provided your consent, to provide you, or permit selected third parties to provide you, with information (such as relocation research), recommendations or advice concerning our offers, promotions, products and services, including those products and services which you request from us. If you are an existing customer (and save for where this is permitted under Applicable Data Protection Laws or where you have provided your consent to further marketing) we will only contact, you with information about goods and services similar, to those which were the subject of a previous sale or negotiation of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact only if you have consented to this, save for where this is otherwise permitted under Applicable Data Protection Laws. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, then you may send a request for us to opt out, by Contacting us at any time. (Please see the How to Contact Us section below); Changing Keys does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.
Some of our products, services, and features require that we share data with other users or at a user’s request. We may also share data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes. • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, subject to the terms of this Privacy Policy. • Selected third parties including: • business partners, suppliers and sub-contractors for the performance of the Services (as applicable) • credit reference agencies for assessing your credit score where this is a condition of us providing the Services to you and/or your family and where authorized under Applicable Data Protection Law and We might share your data if we are under a duty to disclose or share Your Data to comply with any legal obligation, or to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of our group, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and risk reduction.
We retain your data for as long as you have an account. When you close an account, we will delete your personal information. We may retain logs of automatically collected information (for internal analytics); your email address; your tax information; communications with you; and your transactional information (for auditing, tax, and financial purposes). When we no longer have a business reason for retaining data, we will delete or anonymize it. If we receive legal process pertaining to your account, we will retain your data for as long as we in good faith believe is necessary to comply with the legal process. Similarly, if we believe that your account has been involved in wrongdoing, we may preserve your data to defend or assert our rights.
Legal Bases for Processing your Information: For individuals who are located in the European Economic Area, United Kingdom or Switzerland (collectively “EEA Residents”) at the time their personal data is collected, we rely on legal bases for processing your information under Article 6 of the EU General Data Protection Regulation (“GDPR”). We generally only process your data where we are legally required to, where the processing is necessary to perform any contracts we entered with you (or to take steps at your request prior to entering into a contract with you), for our legitimate interests to operate our business or to protect Changing Keys website and services or your, property, rights, or safety, or where we have obtained your consent to do so.
We enable you to make numerous choices about your data: Below is the following data protection rights you have when you use our services. • You may choose not to provide us with certain Information. • Suppose you wish to access, correct, update or request deletion of your personal Information. In that case, you can do so at any time by contacting us through the customer services portal or at the Information provided at the bottom of this Privacy Policy. • If you request access to your data, we will confirm whether we hold your Information and provide you with a copy, explaining how we process it and why, how long we store it for, and your rights associated with it. • If you request the deletion of your personal Information, we will erase it. Please note that we will need to retain any information that we require to fulfill our legal obligations or establish, exercise, or defend a legal claim. • You can object to your personal information processing, ask us to restrict the processing of your personal Information, or request portability of your personal Information. Again, you can exercise these rights by contacting us through the customer services portal or at the Information provided at the bottom of this Privacy Policy. • You have the right to opt-out of email marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. • Opting out Of Messages from Us: To opt-out of any future promotional messages from us, you should unsubscribe in the body of the promotional message sent to you (found at the bottom of the email) or send an unsubscribe request to us. We will process your request within a reasonable time after receipt. • Similarly, if we have collected and processed your personal Information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted before your withdrawal, nor will it affect the processing of your personal Information conducted in reliance on lawful processing grounds other than consent. • You have the right to complain to a data protection authority about our collection and use of your personal Information. Please contact us for more Information, and we will send you a link or our data protection officer address. • The easiest way to submit your request to us is through our Customer support email found at the bottom of this Privacy Policy. We respond to all requests we receive from individuals wishing to exercise their data protection rights under applicable data protection laws.
Changing Keys complies with both the Children Data and Online Privacy with regard to EU data subjects. We do not knowingly request to collect personal information from any person under the age of 18. If a user submitting personal information is suspected of being younger than 18 years of age, Changing Keys will prevent user from registering for an account, also Changing Keys retains the right to close such account and or not allow such users to continue using Changing Keys Service. We will also take steps to delete the information as soon as possible. Please notify us if you know of any individuals under the age of 18 using our Services so we can take action to prevent access to our Services.
If you are an individual in the European economic area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the services you use and how you use them. This means we collect and use your information only where: • We need it to provide you the services, including to operate the services, provide customer support and personalized features and to protect the safety and security of the services; • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the services and to protect our legal rights and interests; • You give us consent to do so for a specific purpose; or • We need to process your data to comply with a legal obligation. If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, and this may mean no longer using the services
Changing Keys are the data controllers for the personal data collected in connection with use of Changing Key’s services in the European Economic Area and the United Kingdom. Changing Keys is also the data controller for the personal data collected in connection with use of Changing Key’s services anywhere else. Changing Keys operates, and processes data, globally. We may also transfer data to countries other than the one where our users live or use Changing Key’s services. We do so in order to fulfill our agreements with users, such as our Terms of Use, or based on users’ prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law. For Questions, comments, and complaints about our data practices please send a message or complaints to our Data Protection Officer xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
By creating an account, you consent to receive commercial emails from us. This includes newsletters and offers. Users from certain countries may have the ability to opt out or opt in at the time of account creation. All users may decline to receive commercial messages in their account settings. Please note that any opt-out request may take several days to process and you will continue to receive transactional emails from us (e.g., emails confirming transactions and/or providing information about your account).
This applies only to natural persons residing in the European economic area (for the purpose of this section only, “you” or “your” shall be limited accordingly). It is Changing Key’s policy to comply with the EU’S general data protection regulation (GDPR). In accordance with the GDPR, we may transfer your personal information from your home country to the United Kingdom (or other countries) based upon the following legal frameworks: • Legitimate business interests: we could not provide our services or comply with our obligations to you without transferring your personal information to the United Kingdom • Consent: we may transfer your personal information when we receive your express, revocable consent. • Our use of standard contractual clauses (also known as “model clauses”) where appropriate. • You have the right to: opt out of non-essential cookies (see our cookie policy); access, correct, delete, restrict, or object to our use of your personal information; be forgotten; port your data; and withdraw consents. We enable exercise of these rights primarily through our services (which we reserve the right to modify). We also fulfil our obligations in response to direct requests. We will endeavor to process requests within one month. Please note that we may not be able to comply with requests to the extent that they would cause us to violate any law or infringe any other person’s rights. We reserve the right to request appropriate identification. We will process requests free of charge unless they would impose an unreasonable cost on us. If you have a request, complaint or inquiry, please contact our data protection officer at the address listed below. We are committed to working with you to obtain a fair resolution of any issue. You also have the right to file a complaint with the supervisory data protection authority of your jurisdiction.
The Site uses its best endeavors to store all Personal Information on servers with restricted access, and all electronic storage and transmission of Personal Information are secured with appropriate security technologies. Not to withstand the foregoing, the site cannot guarantee that such precautions would render the Site and its servers immune to security breaches.
Changing Keys retains user data for as long as necessary for the purposes described above. Users may request deletion of their accounts at any time. Changing Keys may retain user data after a deletion request due to legal or regulatory requirements or for the reasons stated in this policy. This means that we retain different categories of data for different periods of time depending on the category of user to whom the data relates, the type of data, and the purposes for which we collected the data
Changing Keys continually strives to implement new technologies and processes to better protect you, your privacy and your use of the Changing Keys service. As a result, changes to this privacy policy may be made by Changing Keys from time to time. In no event will these changes result in the degradation of any of the security measures designed to protect you from unauthorized disclosure, as such measures are described in this privacy policy.
To learn more about our terms and conditions, please visit our Terms and Conditions page establishing the use, disclaimers, and limitations of liability governing the use of our website and services.
This privacy policy, and terms of service, cookies, and other policies of Changing Keys Platform or services is governed by the English Laws.
If you have any questions about this privacy policy please contact us at info@changingkeys.co.uk
