PRIVACY POLICY

Rev.
CHANGING KEYS PRIVACY POLICY
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(Last updated November 10/02/2025)
PLEASE READ THIS PRIVACY STATEMENT CAREFULLY
Changing Keys respect every User privacy, and we are committed to being transparent with
you about how we handle personal data. This Privacy Policy explains how Changing Keys
collects, shares, and uses personal data you provide to us when you use the Changing Keys
Platform or otherwise interact with us. We also offered some sections for you to learn how you
can exercise your privacy rights and choices.
Please read this Privacy Policy carefully before accessing our Platform and using the Changing
Keys Services.
1. Introduction
Welcome to Changing Keys website Privacy Policy. Changing Keys (“we”, “us”, or “Our”)
respects the privacy rights of its users and understands the importance of protecting and
handling information collected about you in accordance with both the law and best practice. This
Privacy Notice has been composed for providing you with the information that you are entitled
to (in case you are a private person, i.e. a data subject) according to Article 13 and Article 14 of
EU General Data Protection Regulation, i.e., Regulation (EU) 2016/679 (“GDPR”) and The
United Kingdom Data Protection Act 1998 (c. 29)
This Privacy Policy and statement is created to explain to you how we (www.changingkeys.co.uk,
or one of our other website and services) collect your data, how we process them, how we secure
them, how we might share them as the service require to providing our services and how we
store them. This Privacy Statements also describe what right you have as regards to your personal
data, how you give your consent and how you withdraw your consent. If you are user who resides
in the European Union Region, we also explain what rights you have as a data subject.
1) Introduction
2) Acceptance and Use
3) Who We Are
Changing Keys Privacy Policy
4) Data Protection Principles
5) Types of Data We Collect From You
6) UK and EU Cookie Law
7) Third Party-Payment Processors
8) Information Collected Through Technology
9) How We Use Your Data
10) With Whom We Share Your Data
11) Data Retention
12) EEA and Non EEA Data Subjects
13) Your Data Protection Rights
14) Our Policy towards Children
15) Legal Bases for Processing (For EEA Users):
16) Data Controller and Transfer
17) Communications
18) GDPR Statement for (EEA Users)
19) Security of Personal Information
20) Data retention and deletion
21) Terms and Conditions
22) Jurisdiction
23) Changes to our Privacy Policy
24) Contact Us
2. Acceptance and Use
This privacy policy covers Changing Keys and its subsidiaries including (collectively, “Changing
keys.co.uk,” “we” “us” or “our”). By using Changing Keys website and services, you signify
acceptance to the terms of this Privacy Policy. Where your acceptance via clicking on [ACCEPT]
when this policy is displayed to you on the site, is considered as your official consent to process
your personal information, your consent to the collection, use, and disclosure of your personal
information as described further below. We may request you to provide additional disclosures
or information about the data processing practices of specific Services. These notices may
supplement or clarify our privacy practices or may provide you with additional choices about how
we process your data.
If you do not agree with or you are not comfortable with any aspect of this Privacy Policy, you
should immediately discontinue access or use of Changing Keys website and services and its
related services.
Changing Keys Privacy Policy
3. Who We Are
Changing Keys is committed to provide high-quality removals services. Our personalized
approach ensure each client receives the right removals solution for their needs in an efficient
affordable way. For the best moving experience we advise you to take advantage of our expertise
and combine your home removals with our additional packing solutions.
4. Data Protection Principles
We collect, process, and use personal data (under the definitions of The United Kingdom Data
Protection Act 1998 (c. 29) and the required European Union GDPR Regulation to provide our
services. Personal data means any information that enables us to identify you, directly or
indirectly, such as name, email, address, telephone number, any form of identification number,
or one or more factors specific to you or your beneficiary’s identity.
We are committed to complying with applicable data protection laws and will ensure that
personal data is:
• Used lawfully, fairly and in a transparent way;
• Collected only for valid purposes that we have clearly explained to you and not used in
any way that is incompatible with those purposes;
• Relevant to the purposes we have told you about and limited only to those purposes;
• Accurate and kept up to date;
• Kept only as long as necessary for the purposes we have told you about;
• Kept securely.
5. Types of Data We Collect From You
We may collect personal information (including personally identifiable information or sensitive
personal data) about you and/or your family (“Your Data”) in the following ways:
• Information you give us. This is information that you and/or your family give us by filling
in forms on our websites or by corresponding with us by phone, e-mail or otherwise. This
includes when you use our websites or inquire about, or use, any of our immigration,
moving, relocation and/or assignment services (the “Services”). The information may
include your and /or your family’s name, address, e-mail address, phone number or other
contact details, marital status, date of birth, occupation, role/title/area of responsibilities,
financial and credit card information, personal description/preferences and photograph
Changing Keys Privacy Policy
and other sensitive information (including as required by laws and regulations addressing
insurance and related matters or as required to provide the Services).
• Of course, you are not required to supply any of the information that we may request,
although this might limit the “Services” we are able to offer you. While we make every
effort to ensure that Your Data is accurate, complete and up to date, you can help us
considerably in this by promptly notifying us if there are any changes to Your Data (please
see the How to Contact Us section below).
• Information we collect about you. We collect information about you to provide
“Services” that you may have registered an interest in. We, our service providers and
other business partners collect certain information by using automated means, such as
cookies, when you interact with our advertisements, mobile applications, or visit our
website pages. This information may include your IP address, browser type, operating
system, the full URLs, referring URLs and information on actions taken or interaction with
our digital assets.
6. UK and EU Cookie Law
The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the
Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011; Cookies
is a small text file placed on your computer by this Website and services when you visit certain
parts of the Website and services and/or when you use certain features of the Website and
services.
We use cookies and similar technologies for purposes such as:
• Authenticating users
• Remembering user preferences and settings
• Determining the popularity of content
• Delivering the service.
• Analyzing site traffic and trends, and generally understanding the online behaviors and
interests of people who interact with our services
We may also allow others to provide audience measurement and analytics services for us, to
serve advertisements on our behalf across the Internet, and to track and report on the
performance of those advertisements. These entities may use cookies, web beacons, SDKs, and
other technologies to identify the devices used by visitors to our websites, as well as when they
visit other online sites and services.
Details of the cookies used by this Website and services are set out in the (Cookies policy page).
Changing Keys Privacy Policy
7. Third Party-Payment Processors
We use third-party payment processors to process payments via the Changing Keys website. For
security purposes, Changing Keys does not collect or receive any sensitive payment information,
such as your complete card number or authentication data. For additional Information about
how your payment information is processed and stored, we advise you to review the applicable
payment processor’s Privacy Policy.
8. Information Collected Through Technology
While you are able to visit the Changing Keys site and remain anonymous, Changing Keys or its
third party service providers may still collect non-personal information about your use of the
Changing Keys materials (e.g. Your internet browser, operating system, ip address, connection
speed, and the domain name of your internet service provider). Such information may be
gathered by the following methods:
(a) Cookies. Cookies, including local shared objects, are small pieces of information that are
stored by your browser on your device’s hard drive which work by assigning to your
computer a unique number that has no meaning outside of the Changing Keys site.
Cookies do not generally contain any personal information. Most web browsers
automatically accept cookies, but you can usually configure your browser to prevent this.
Not accepting cookies may make certain features of the Changing Keys materials
unavailable to you.
(b) IP address. You may visit many areas of the Changing Keys site anonymously without the
need to become a registered user. Even in such cases, Changing Keys may collect ip
addresses automatically. An IP address is a number that is automatically assigned to your
computer whenever you begin services with an internet services provider. Each time you
access the Changing Keys site and each time you request one of Changing Keys’ pages,
the server logs your ip address.
(c) Beacons. Beacons are small pieces of data that are embedded in web pages and e-mails.
Changing Keys may use these technical methods in html e-mails that Changing Keys sends
to users to determine whether they have opened those e-mails and/or clicked on links in
those e-mails. The information from use of these technical methods may be collected in
a form that constitutes personal information.
(d) Tracking content usage. If you use the Changing Keys services and you post audio visual
materials including, without limitation, text, logos, artwork, graphics, pictures,
advertisements, sound and other related intellectual property contained in such materials
Changing Keys Privacy Policy
(collectively, “content”) to your site or to a third party site, Changing Keys tracks and
captures non-personal information associated with user accounts and the use of content.
9. How We Use Your Data
For purposes of the General Data Protection Regulation (GDPR), Changing Keys is the “data
controller”. Your Data may be required by us from time to time in order to provide you with the
best possible service and experience when using our Website and services. Specifically, Data may
be used by us for the following reasons:
a. to provide you and/or your family with the Services (as applicable)
b. to administer, operate, facilitate and manage your and/or your family’s relationship
and/or account with us, and to otherwise, including contacting you or, if applicable, your
designated representative(s) by post, telephone, email etc.;
c. to notify you about changes to the Services;
d. to operate, evaluate and improve our business (including developing new products and
services, troubleshooting, data analysis, testing and research and statistical and survey
purposes); managing our communications; determining the effectiveness of and
optimizing our advertising; analysing our products, services, websites, and any other
digital assets; facilitating the functionality of our websites, mobile applications and any
other digital assets; to ensure the content of our site is presented in the most effective
manner for you and for your computer; and performing accounting, auditing, billing,
reconciliation and collection activities);
e. as may be required by applicable laws and regulations or requested by any relevant
judicial process or governmental agency;
f.
To comply with industry standards and our policies.
We may also use your information for marketing purposes subject to below:
where you have provided your consent, to provide you, or permit selected third parties to
provide you, with information (such as relocation research), recommendations or advice
concerning our offers, promotions, products and services, including those products and services
which you request from us. If you are an existing customer (and save for where this is permitted
under Applicable Data Protection Laws or where you have provided your consent to further
marketing) we will only contact, you with information about goods and services similar, to those
which were the subject of a previous sale or negotiation of a sale to you. If you are a new
customer, and where we permit selected third parties to use your data, we (or they) will contact
only if you have consented to this, save for where this is otherwise permitted under Applicable
Changing Keys Privacy Policy
Data Protection Laws. If you do not want us to use your data in this way, or to pass your details
on to third parties for marketing purposes, then you may send a request for us to opt out, by
Contacting us at any time. (Please see the How to Contact Us section below);
Changing Keys does not sell or share user personal data with third parties for their direct
marketing, except with users’ consent.
10. With Whom We Share Your Data
Some of our products, services, and features require that we share data with other users or at a
user’s request. We may also share data with our affiliates, subsidiaries, and partners, for legal
reasons or in connection with claims or disputes.
• Any member of our group, which means our subsidiaries, our ultimate holding company
and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, subject to
the terms of this Privacy Policy.
• Selected third parties including:
• business partners, suppliers and sub-contractors for the performance of the Services (as
applicable)
• credit reference agencies for assessing your credit score where this is a condition of us
providing the Services to you and/or your family and where authorized under Applicable
Data Protection Law and
We might share your data if we are under a duty to disclose or share Your Data to comply with
any legal obligation, or to enforce or apply our Terms and Conditions and other agreements; or
to protect the rights, property, or safety of our group, our customers, or others. This includes
exchanging information with other companies and organizations for the purposes of fraud
protection and risk reduction.
11. Data Retention
We retain your data for as long as you have an account. When you close an account, we will
delete your personal information. We may retain logs of automatically collected information (for
internal analytics); your email address; your tax information; communications with you; and your
transactional information (for auditing, tax, and financial purposes). When we no longer have a
business reason for retaining data, we will delete or anonymize it.
Changing Keys Privacy Policy
If we receive legal process pertaining to your account, we will retain your data for as long as we
in good faith believe is necessary to comply with the legal process. Similarly, if we believe that
your account has been involved in wrongdoing, we may preserve your data to defend or assert
our rights.
12. EEA Data Subjects
Legal Bases for Processing your Information:
For individuals who are located in the European Economic Area, United Kingdom or Switzerland
(collectively “EEA Residents”) at the time their personal data is collected, we rely on legal bases
for processing your information under Article 6 of the EU General Data Protection Regulation
(“GDPR”). We generally only process your data where we are legally required to, where the
processing is necessary to perform any contracts we entered with you (or to take steps at your
request prior to entering into a contract with you), for our legitimate interests to operate our
business or to protect Changing Keys website and services or your, property, rights, or safety, or
where we have obtained your consent to do so.
13. Your Data Protection Rights
We enable you to make numerous choices about your data: Below is the following data
protection rights you have when you use our services.
• You may choose not to provide us with certain Information.
• Suppose you wish to access, correct, update or request deletion of your personal
Information. In that case, you can do so at any time by contacting us through the customer
services portal or at the Information provided at the bottom of this Privacy Policy.
• If you request access to your data, we will confirm whether we hold your Information and
provide you with a copy, explaining how we process it and why, how long we store it for,
and your rights associated with it.
• If you request the deletion of your personal Information, we will erase it. Please note that
we will need to retain any information that we require to fulfill our legal obligations or
establish, exercise, or defend a legal claim.
• You can object to your personal information processing, ask us to restrict the processing
of your personal Information, or request portability of your personal Information. Again,
you can exercise these rights by contacting us through the customer services portal or at
the Information provided at the bottom of this Privacy Policy.
Changing Keys Privacy Policy
• You have the right to opt-out of email marketing communications we send you at any
time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the
marketing emails we send you.
• Opting out Of Messages from Us: To opt-out of any future promotional messages from
us, you should unsubscribe in the body of the promotional message sent to you (found at
the bottom of the email) or send an unsubscribe request to us. We will process your
request within a reasonable time after receipt.
• Similarly, if we have collected and processed your personal Information with your
consent, then you can withdraw your consent at any time. Withdrawing your consent will
not affect the lawfulness of any processing we conducted before your withdrawal, nor
will it affect the processing of your personal Information conducted in reliance on lawful
processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and
use of your personal Information. Please contact us for more Information, and we will
send you a link or our data protection officer address.
• The easiest way to submit your request to us is through our Customer support email found
at the bottom of this Privacy Policy. We respond to all requests we receive from
individuals wishing to exercise their data protection rights under applicable data
protection laws.
14. Our Policy towards Children
Changing Keys complies with both the Children Data and Online Privacy with regard to EU data
subjects. We do not knowingly request to collect personal information from any person under
the age of 18. If a user submitting personal information is suspected of being younger than 18
years of age, Changing Keys will prevent user from registering for an account, also Changing Keys
retains the right to close such account and or not allow such users to continue using Changing
Keys Service. We will also take steps to delete the information as soon as possible. Please notify
us if you know of any individuals under the age of 18 using our Services so we can take action to
prevent access to our Services.
15. Legal Bases for Processing (For EEA Users):
If you are an individual in the European economic area (EEA), we collect and process information
about you only where we have legal bases for doing so under applicable EU laws. The legal bases
depend on the services you use and how you use them. This means we collect and use your
information only where:
Changing Keys Privacy Policy
• We need it to provide you the services, including to operate the services, provide
customer support and personalized features and to protect the safety and security of the
services;
• It satisfies a legitimate interest (which is not overridden by your data protection
interests), such as for research and development, to market and promote the services
and to protect our legal rights and interests;
• You give us consent to do so for a specific purpose; or
• We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the
right to change your mind at any time, but this will not affect any processing that has already
taken place. Where we are using your information because we or a third party (e.g. your
employer) have a legitimate interest to do so, you have the right to object to that use though, in
some cases, and this may mean no longer using the services
16. Data Controller and Transfer
Changing Keys are the data controllers for the personal data collected in connection with use of
Changing Key’s services in the European Economic Area and the United Kingdom. Changing Keys
is also the data controller for the personal data collected in connection with use of Changing
Key’s services anywhere else.
Changing Keys operates, and processes data, globally. We may also transfer data to countries
other than the one where our users live or use Changing Key’s services. We do so in order to fulfill
our agreements with users, such as our Terms of Use, or based on users’ prior consent, adequacy
decisions for the relevant countries, or other transfer mechanisms as may be available under
applicable law. For Questions, comments, and complaints about our data practices please send
a message or complaints to our Data Protection Officer xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
17. Communications
By creating an account, you consent to receive commercial emails from us. This includes
newsletters and offers. Users from certain countries may have the ability to opt out or opt in at
the time of account creation. All users may decline to receive commercial messages in their
account settings. Please note that any opt-out request may take several days to process and you
will continue to receive transactional emails from us (e.g., emails confirming transactions and/or
providing information about your account).
Changing Keys Privacy Policy
18. GDPR Statement for (EEA Users)
This applies only to natural persons residing in the European economic area (for the purpose of
this section only, “you” or “your” shall be limited accordingly). It is Changing Key’s policy to
comply with the EU’S general data protection regulation (GDPR). In accordance with the GDPR,
we may transfer your personal information from your home country to the United Kingdom (or
other countries) based upon the following legal frameworks:
• Legitimate business interests: we could not provide our services or comply with our
obligations to you without transferring your personal information to the United Kingdom
• Consent: we may transfer your personal information when we receive your express,
revocable consent.
• Our use of standard contractual clauses (also known as “model clauses”) where
appropriate.
• You have the right to: opt out of non-essential cookies (see our cookie policy); access,
correct, delete, restrict, or object to our use of your personal information; be forgotten;
port your data; and withdraw consents.
We enable exercise of these rights primarily through our services (which we reserve the right to
modify). We also fulfil our obligations in response to direct requests. We will endeavor to process
requests within one month. Please note that we may not be able to comply with requests to the
extent that they would cause us to violate any law or infringe any other person’s rights. We
reserve the right to request appropriate identification. We will process requests free of charge
unless they would impose an unreasonable cost on us.
If you have a request, complaint or inquiry, please contact our data protection officer at the
address listed below. We are committed to working with you to obtain a fair resolution of any
issue. You also have the right to file a complaint with the supervisory data protection authority
of your jurisdiction.
19. Security of Personal Information
The Site uses its best endeavors to store all Personal Information on servers with restricted
access, and all electronic storage and transmission of Personal Information are secured with
appropriate security technologies. Not to withstand the foregoing, the site cannot guarantee that
such precautions would render the Site and its servers immune to security breaches.
20. Data retention and deletion
Changing Keys Privacy Policy
Changing Keys retains user data for as long as necessary for the purposes described above. Users
may request deletion of their accounts at any time. Changing Keys may retain user data after a
deletion request due to legal or regulatory requirements or for the reasons stated in this policy.
This means that we retain different categories of data for different periods of time depending on
the category of user to whom the data relates, the type of data, and the purposes for which we
collected the data
21. Changes to our Privacy Policy
Changing Keys continually strives to implement new technologies and processes to better protect
you, your privacy and your use of the Changing Keys service. As a result, changes to this privacy
policy may be made by Changing Keys from time to time. In no event will these changes result in
the degradation of any of the security measures designed to protect you from unauthorized
disclosure, as such measures are described in this privacy policy.
22. Terms and Conditions
To learn more about our terms and conditions, please visit our Terms and Conditions page
establishing the use, disclaimers, and limitations of liability governing the use of our website and
services.
23. Jurisdiction
This privacy policy, and terms of service, cookies, and other policies of Changing Keys Platform or
services is governed by the English Laws.
24. Contact us
If you have any questions about this privacy policy please contact us at info@changingkeys.co.uk
Changing Keys Privacy Policy