Partner App Privacy Policy
Last updated: 28 August 2026
This Privacy Policy explains how Changing Keys Ltd ("Changing Keys", "we", "us") collects, uses and protects information when you use the Changing Keys Partner App (the "App") — the application used by our drivers and delivery partners to receive and manage jobs. It applies only to the Partner App and the partner account you use with it.
Who we are
Changing Keys Ltd, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom (Company No. 15767757). For any privacy questions, contact us at info@changingkeys.co.uk or 0330 122 9201.
Information we collect
Account and profile information
- Your name, email address, phone number and home/base address.
- Vehicle details and any documents you upload (for example driving licence, insurance or right-to-work documents).
- Your bank account details, which we use solely to pay you for completed jobs. These are stored in encrypted form.
Location information
While you are using the App to work a job, we may use your device's location to help you navigate to pickup and drop-off addresses and to show relevant job information. Location is used in connection with active jobs and is not tracked when you are not working.
Camera and photos
When you complete a delivery, the App lets you capture proof of delivery — photos of the delivered items and a customer signature. Photos are re-encoded on capture so that any embedded location/EXIF metadata is removed before they are stored.
Usage and device information
- Job history, status updates and performance information (for example on-time completion) used to operate the service.
- Basic technical and log data (such as device type and app activity) needed to run and secure the App.
How we use your information
- To create and manage your partner account and verify your eligibility to work.
- To offer, assign and manage jobs, and to help you navigate to addresses.
- To record proof of delivery and confirm jobs are completed.
- To calculate your earnings and pay you, including generating your invoices.
- To let you and our office communicate about jobs, including connecting calls without sharing personal phone numbers.
- To measure performance, provide support, keep the service secure and meet our legal obligations.
App permissions
The App may ask for the following permissions. You can manage them in your device settings, though some features may not work without them:
- Location — to navigate to job addresses and show job details while working.
- Camera & photos — to capture proof of delivery.
- Notifications — to alert you about new and updated jobs.
- Phone — to place connected (masked) calls to customers where offered.
How we share information
We do not sell your personal information. We share it only as needed to run the service:
- With the Changing Keys office team, to manage jobs and payments.
- With service providers who help us operate the App — for example mapping and navigation (Google Maps), connected calling (Twilio), payment processing, and secure hosting. They may only use the data to provide their service to us.
- With customers, only the limited information needed to complete a job (for example a first name or the delivery outcome).
- Where required by law, or to protect the rights, safety and property of Changing Keys, our partners or others.
Data retention
- We keep your account and profile information for as long as your partner account is active.
- Proof-of-delivery photos and signatures are automatically deleted a short time after the job (around 30 days).
- Bank details are stored in encrypted form and kept only while needed to pay you.
- We keep records where we are required to for legal, tax or accounting reasons.
How we protect your information
Access to the App requires you to sign in, and access to personal data is restricted to authorised staff. Sensitive information such as bank details is encrypted, and delivery files are stored privately and purged automatically. We take reasonable technical and organisational measures to protect your information.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or to close your partner account. To do so, contact us at info@changingkeys.co.uk. We will respond in line with applicable data protection law (including the UK GDPR).
Children
The Partner App is intended for use by adults who work with us as delivery partners. It is not directed at, or intended for use by, children.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of the App after changes take effect means you accept the updated policy.
Contact us
Changing Keys Ltd
71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: info@changingkeys.co.uk
Phone: 0330 122 9201
